Privacy Policy, shipping & Returns
privacy policy
Any information collected on this website will be kept strictly confidential and will not be sold, rented, disclosed, loaned or released. The information will only be utilized and provided as necessary in order to normally process the secure transaction which the customer has requested – for the exception of unusual circumstances where it might be required by law, as well as other legal matters such as customer fraud.
Keeping your information private and secure is of vital importance to us.
shipping
⦿ shipping methods:
WE SHIP ORDERS WORLDWIDE, AND WE UTILIZE A VARIETY OF SHIPPING METHODS. THESE METHODS ARE EITHER REFLECTED IN OUR WEBSITE STORE SHIPPING RATES FOR VARIOUS COUNTRIES, OR PROVIDED TO MEET THE SPECIFIC REQUESTS AND NEEDS OF OUR CUSTOMERS.
WE SHIP BY THE FOLLOWING CANADA POST METHODS, WITH EFFORTS MADE TO BALANCE THE SHIPPING COST WITH THE SIZE OF THE ORDER:
● WITHIN CANADA:
▸ LETTERMAIL ▸ XPRESSPOST ▸ EXPEDITED PARCEL ▸ PRIORITY*
● TO THE USA:
▸ SMALL PACKET – USA AIR ▸ TRACKED PACKET – USA ▸ EXPEDITED PARCEL – USA ▸ XPRESSPOST – USA* ▸ PRIORITY WORLDWIDE PAK* ▸ PRIORITY WORLDWIDE*
● TO OTHER COUNTRIES:
▸ INTERNATIONAL PARCEL – AIR ▸ INTERNATIONAL PARCEL – SURFACE ▸ SMALL PACKET INTERNATIONAL – AIR ▸ SMALL PACKET INTERNATIONAL – SURFACE ▸ TRACKED PACKET INTERNATIONAL ▸ XPRESSPOST – INTERNATIONAL* ▸ PRIORITY WORLDWIDE PAK*
*REQUESTS FOR SPECIFIC OPTIONS ABOVE OR OTHER SHIPPING OPTIONS:
IF YOU WISH TO INQUIRE ABOUT THE POSSIBILITY OF HAVING THE ORDER SENT BY A SPECIFIC OR DIFFERENT SHIPPING METHOD (SUCH AS PRIORITY POST, Xpresspost – international OR COURIER), Please CONTACT us by clicking on send us an EMAIL under contact us at the bottom of this page, or by clicking on CONTACT US at the top of this page and using the SEND US A MESSAGE form on that page.
⦿ delivery times:
we normally ship items within 1 to 5 days, DEPENDING UPON THE TYPE OF ORDER AND OVERALL ORDERS TO BE PROCESSED.
UPON RECEIPT OF AN ORDER BY THE POST OFFICE, THE FOLLOWING ARE THE DELIVERY TIMES STATED BY CANADA POST:
● WITHIN CANADA:
▸ LETTERMAIL:
MAJOR AND NON-MAJOR URBAN CENTRES: 2 TO 4 BUSINESS DAYS
NORTHERN REGIONS AND REMOTE CENTRES: 2 TO 8 BUSINESS DAYS
▸ XPRESSPOST:
MAJOR URBAN CENTRES: 1 TO 2 BUSINESS DAYS
NON-MAJOR URBAN CENTRES: 1 TO 3 DAYS
NORTHERN REGIONS AND REMOTE CENTRES: 5 TO 8 BUSINESS DAYS
▸ EXPEDITED PARCEL:
MAJOR URBAN CENTRES: 1 TO 7 BUSINESS DAYS
NON-MAJOR URBAN CENTRES: 1 TO 11 DAYS
NORTHERN REGIONS AND REMOTE CENTRES: 6 TO 13 BUSINESS DAYS
● TO THE USA:
▸ SMALL PACKET USA – AIR: 5 TO 8 BUSINESS DAYS
▸ TRACKED PACKET – USA: 9 TO 11 BUSINESS DAYS** (**GUAM: 12)
▸ EXPEDITED PARCEL – USA: 5 TO 8 BUSINESS DAYS
● TO OTHER COUNTRIES:
▸ INTERNATIONAL PARCEL – AIR: 6 TO 10 BUSINESS DAYS
▸ INTERNATIONAL PARCEL – SURFACE: 4 TO 12 WEEKS**
▸ SMALL PACKET INTERNATIONAL – AIR: 6 TO 12 BUSINESS DAYS
▸ SMALL PACKET INTERNATIONAL – SURFACE: 4 TO 12 WEEKS**
▸ TRACKED PACKET – INTERNATIONAL: 9 TO 27 BUSINESS DAYS
**NOTE: “INTERNATIONAL PARCEL – SURFACE” AND “SMALL PACKET
INTERNATIONAL – SURFACE” DELIVERIES ARE UTILIZED AND AVAILABLE
FOR INDIVIDUAL, LARGER WEIGHT ORDERS.
GENERAL ORDER AND SHIPPING INQUIRIES:
PLEASE DO NOT HESITATE TO CONTACT US IF YOU HAVE ANY INQUIRIES OR REQUIRE ANY ASSISTANCE RELATED TO ORDERING OR SHIPPING ANY ITEM(S).
RETURNS
IF YOU ARE returning an item, please contact us BY SENDING US A MESSAGE OR EMAIL. PLEASE SEND US A MESSAGE BY CLICKING ON “CONTACT US” AT THE TOP OF THIS PAGE AND USING THE “SEND US A MESSAGE” FORM ON THAT PAGE, OR EMAIL US BY CLICKING ON “SEND US AN EMAIL”, UNDER “CONTACT US” AT THE BOTTOM OF THIS PAGE.
Items must be returned in the original saleable condition, and packaging (if applicable), along with the original receipt. We will exchange items received by us within 30 days from the delivered date. an Item can be exchanged for one or more items with a total equal value. When an exchanged ITEM is shipped to the customer, THE shipping cost is charged, but without any HANDLING FEE that might have been applicable.
In the unlikely event that you have received an item in a defective condition, please contact us, as explained above, and describe the issue so it can be reviewed and resolved. Any item(s) in a defective condition will be exchanged and shipped at no cost to the customer.
If returning one or more items from outside of Canada, please DECLARE the following on the customs form: “Indigenous art gift item(s) being returned to supplier”, in order to avoid any duty and excise taxes – as we will not be able to accept the shipment if there ARE ANY DUTY AND/OR TAXES payable.